Shipping policy

We aim to fulfill all orders placed before 1pm on the same day. Within sale or seasonal promotional peak periods, our dispatch process may be longer. Within a sale or seasonal peak we aim to have all orders dispatched within 2 business days of being placed. Please, be aware that we cannot offer timed next day deliveries.

All customers will receive an email or SMS confirming when their order has been shipped. This confirmation will include online tracking information as well as confirm delivery.  

Our packages do not require a signature upon delivery, so to guarantee the delivery make sure the shipping address is a safe location to leave at the discretion of the driver or there is someone to accept the package.  Once the items are given to the postal carrier we are no longer able to take responsibility or control the end destination of your package.  Should your item become lost, damaged or stolen during transport you would need to file an insurance claim directly with the shipping provider. We are happy to assist you in that process, just reach out via email and we can help put together the information and the actions needed to submit a claim. 

Domestic Shipping:

Please note that any "Priority" service will not be applicable over weekends and federal holidays. We regret that we are unable to guarantee timed or next day delivery services to addresses at this time. We only ship orders on a Monday to Friday basis at present. Any orders placed on the weekend will be shipped on Monday morning.

All other products from your order will be shipped directly from our fullfilment center in either Texas, Sweden, or Ontario depending on which geographic region you ordered from.

International Shipping:

The international shipping prices estimated are for an all inclusive door to door air freight service. Unfortunately we cannot ship to a Post Office box.

International customers will be responsible for the duties and taxes of their individual country of residence.  For more information contact your local customs office.